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Zipporah Reshel Designs

T-shirt FAQ Header Design

Welcome to the Customer Service-FAQ page - If you do not find answers to your questions here- please call or email us directly.

 Note: reading through this FAQ is the quickest way to get an answer to most questions.

Ordering Information
Shipping Information
Product and Sizing Information
Returns/Exchanges
Other
How do I place my order?

It's quite simple really!

  1. Browse through the site until you find the item you wish to purchase.

  2. From the product page, select the options on the item you'd like to customize. You can click "Checkout" to place your order or "Continue Shopping" to add more desired items to your cart and keep shopping for more.
Is the site secure?

Any personal information given to Zipporah Reshel Designs will be protected. Any Personally Identifiable Information will not be disclosed to any third parties.

All credit card transaction are handled by Paypal on their secure servers using the latest SSL encryption. Paypal are the world's #1 online payment provider.

When it comes to enter your payment details, you will be taken to a new page with the URL beginning with "https://". This indicates you are on Paypal's secure server.

How do I check my order status?

If you have a user account and were logged in when you placed your order, you can track your order status by logging in and accessing the "Account" link from the site header. All orders placed under your username will be visible under the "My Orders" tab.

Why don't you carry stock items?

Zipporah Reshel Designs only manufactures custom garments for her clientele. Our goal is to offer one of a kind designs for your personal observance.

Occasionally, we will offer a few designs that were overstock from conference Marketplaces or test products or one of a kind designs. The best way to find out when new designs are released is to sign up to our newsletter. You can find the signup form at the bottom of this page. Or check out our featured products on the home page for our most popular or newest additions to our clothes line.

How do I pay for my order?

We only accept Credit or Debit Cards for payment.
(and optional Mail-in US POSTAL Money Order )
All of our banking is done online through a secure Pay Pal gateway, which means you do not have to have Pay Pal account to make payment on your order, you may use one of the Cards accepted:
Visa, Mastercard, Discover, and American Express. Only Debit Cards backed by a Credit Card company listed above (Visa, Mastercard, etc.) can be accepted.
The charge on your statement will appear "ZIPPORAH".

If you do not have any of using the above methods of payments, you may opt to mail in a US POSTAL MONEY ORDER, purchased form your local post office. they are secure and trackable, and like making a cash payment.

We DO NOT ACCEPT PERSONAL CHECKS - ONLY US POSTAL MONEY ORDER
You may use the online e-check option throguh your Pay Pal account

How do I cancel or make changes to my order?

If you need to make changes to your order, Please do it as soon as possible with in the first 24 hours of placing your order.. We usually will be purchasing all the materials required to fulfill your order and get it ready for production.. please send an email to our orders department with the email subject: "Order Change". Sometime it may not be possible to change fabric color if your materials are already placed on order with our supplier of LINEN, or other notions to customize your garment.

Note that all such changes need to be made very soon after ordering with in 24 hours of placing your order.

When will my order be ready?

Our garments are NOT massed produced.( Unless it is a bulk order ). Each garment is hand CUSTOM made to your specifications and quality takes time. We run on a skeleton crew, meaning one to two people are creating your garments unless it is a bulk order, Check the time frame list below if you want to get a general idea of how long it takes to create our products but normally it will take 4 to 6 weeks to get your custom tallit or garment order shipped out to you. Some orders may run up to 8 -10 weeks due to a heavy production load. Occasionally we can manage rush orders, please contact us before ordering. If you have a specific event date, please specify that date to us at the time of ordering.. Thank you for taking this into consideration when placing your order.

There was a time when Zipporah's Thimble first established that we were waiting days for orders to come in and had nothing in production at all.. Now as the years have passed we still dont get orders in every day but we do have a heavy load of orders at all times in front of us in production.We do all orders in the sequence they are received..Once the Order is received and transaction is complete.. fabric and materials are ordered if needed and placed in a production line up for completion. Occasionally some orders are done as batches to make completion faster for everyone. So we do batch my categories and garment types as well.

We cannot guarantee a deadline date unless your order is placed far in advance to make it possible, we can rearrange the production schedule as to not affect other customers' priority in the production line up.. Please order all wedding garments and special event garments including Holy Day Event Items far in advance.. A thought to ponder:Every one wants their garments for the Holy days. This is a stressful time for the shop as we are working over time to get as many out by the Holy Days approaching.. its just impossible to get them all done by next week or take an order two weeks before the Holy day and expect to get it when others have ordered way in advance...Please be patient .. it is a virtuous realization as to how much it is appreciated by Yahuah and the thimble shop.

How do I become a distributor of your garment designs?

All stores carrying Zipporah Reshel Designs must first become an approved distributor/wholesaler. To apply to become a distributor/whlesaler, please let us know a little about your store via regular email and request to become a distributor.
Once your distributor status is approved, you'll be able to order at the vendor price with a minimum order of 30 items.

Why has no one responded to my emails?

During busy times, like a month before any Holy Days, we are stretched thin in working overtime to get as many garments out as possible for the Holy Days.. So our customer service may be a bit backed up. If you sent an email and haven't heard back from us after 6 business days, feel free to send a follow up email. or call us directly

However, there's a good chance that we've received your email and have responded. Some email providers mark our emails as spam or completely block them. Check your spam folder to see if our response is there.

Do you accept PayPal as a form of payment?

Yes! You can spend the money you have sitting in your PayPal account to get your garments.
You can also pay with your credit card if you prefer.

How do I send my order as a gift?

To send your order as a gift, just check the box next to the question 'Is this order being sent as a gift?' during the first step of the checkout process.

We will not be able to change your order to gift status after it's placed, so be sure to select this option before you complete the order.

PLEASE NOTE: For international gift shipments, regular customs fees may still apply.

What currency is used on the site?

We offer a number of currencies including US Dollar, Australian Dollar, Canadian Dollars, British Pounds, Euros, Chinese Yuan, Japanese Yen, Mexican Peso, New Zealand Dollar, Swedish Krona, and Swiss Francs. Please select your currency from the 'Select Your Currency' drop down menu at the right side of the product pages.
All base prices are in United States Dollars (USD).

Do you accept International orders?

Yes we do! We ship to satisfied customers almost everywhere in the world.

Can you let me know of any new product listings?

Sure, just sign up to our mailing list to be the first in the know with first-look at new releases, exciting news, and exclusive offers. At the very bottom of this page, there is a 'Newsletter Sign-Up' box. Simply enter your email there to join.

Can I place a phone or mail order?

Yes you can place your order by phone or mail, but all orders are still processed through the online system, If you would like to send a Money order for paymetn please call in your orer so we can proces the order through the normal channels .. and mail in the payment with the proper order numbers etc... Rest assured, all payment details are handled by PayPal's secure servers.

Do I need an account to place an order?

Nope, you can place an order without having an account. If you do sign up to have an account, it will be quicker to place future orders.

How long will my order take to arrive?
If you received a shipping confirmation email, your order has shipped from our shop. Check the estimated delivery times for your shipping method:

Domestic (US) Orders

If you placed an order for a Domestic (US) parcel post shipment:

This shipping method typically takes 5-8 days to be delivered, but can take up to 20 days. Bad weather or local post office congestion can cause a delay. It is not treated as priority by the carrier. If you still don't have your order after 20 days, check with your local post to see if they're holding your package or see if they're able to find it.

International Orders

This shipping method can take up to 5 weeks to deliver a shipment. Shipments can be delayed at country borders, customs, or other destinations along the way. ( customs fees may apply at the international borders which we have no control over , or how long the delays will be at the customs borders.

Please note that the time frames listed above only apply to the estimated time it will take for your order to arrive from the date is was shipped. We try to ship orders as quickly as possible, but in busy periods, it may take a few days to ship your order.

What can I do if I haven't received my order yet?

Let's hope Yah-speed is on our side and as you're reading this, your order is on it's way to your address.

If not and we are experiencing producing the fruit of patience, here is some information to help you find the status of your order.

First, before calling the shop, please check the order confirmation email (you would have received this from our site generating and sending the order after checkout) to make sure it was shipped to the correct address. call us directly so we can check our records as well.

There is always the chance of unavoidable postal service delays which we have no control over, so if your order has not arrived in the time frame allowed to create and shipping times, please allow a couple of extra days just in case.

Domestic (US) Orders

If you placed an order for a Domestic (US) parcel post shipment:

This shipping method typically takes 5-8 days to be delivered, but can take up to 20 days. Bad weather or local post office congestion can cause a delay. It is not treated as priority by the carrier. If you still don't have your order after 20 days, check with your local post to see if they're holding your package or see if they're able to find it.

If you placed or for an International (non-US) shipments:

This shipping method can take up to 5 weeks to deliver a shipment. Shipments can be delayed at country borders, customs, or other destinations along the way. If you don't receive your order after 5 weeks, check with your local postal and customs offices to see if they are holding your order and if they're able to find it.

 

What shipping options do you offer?

We offer the following options for shipping:

Domestic (US) Orders

  • USPS First Class Mail
  • USPS Parcel Post
  • USPS Priority Mail
  • Postal
  • xx

  • UPS cannot ship to PO Boxes. we use UPS occasionally for heavier shipments.

    International Orders

  • USPS International
  • UPS ground
  • UPS International
  • Note: If your order is a heavier weight shipment such as Bolts of fabric, we use the least expensive carrier and compare shipping time frames vs cost of shipping, international shipments may have to make two separate payments for their order ( one for original order generated + one for any added shipping and handling charges it may take to get your items shipped to you.
How much will shipping cost me?

Costs vary based on your location and the size of your order. To determine the cost of shipping, simply add the items you wish to order to your cart and use the Shipping Estimator tool on the Shipping Cart page. In this step, you'll see how much it will cost you to ship with all available shipping methods without having to place an order. Please keep in mind that international orders may require custom fees at the international borders. we have no way of calculating these fees and is the international customers responsibility to research whether there will be customs fees on their end. Depending on where your package is being shipped to and the size of the package will determine the cost of shipping charges. At times there may be a split shipping fee calculated for your order. This will be discussed with you by the customer service department at the time of your order. If the website system is unable to calculate shipping charges on your order and your transaction is completed with out shipping and handling fees,, you will be notified by customer service and an invoice for payment on the remaining amount will be sent via email for completing the transaction on payment for shipping and handling fees.

Can I track my shipment?

yes.. log on to your account and track your order history. In order to provide you with the cost effective shipping methods, some lower weight shipping methods that we use do not offer order tracking (ie.first class letter post does not provide a tracking number). Rest assured that our shipping methods are very reliable and if you have placed an order it will be on it's way safely. Zipporah's Thimble has chosen USPS as their primary shipping carrier, with great customer relations and we have monitored less than 3 issue a year where service was not up to our standards. USPS automatically insures your shipments at 100.00. additional insurance can be purchased at an extra handling fee. International orders cannot be tracked unless International express Shipping is chosen as your method of shipping.

What is your Return Policy?

Please refer to our detailed return/exchange policy that was actively posted on the site at the time of your purchase.
We want you to love what you order. Remember you have a customized item according to the specs you have given to the designer for creation. Inspect the item thoroughly for any errors and note them. We do not refund on custom made to order items. If you're not satisfied with your purchase, because we made an error in the design of your item please return the item(s) for an exchange, or store credit. All returns must be made within 7 days of placing your order. We don't accept returns or exchanges after the 7 day period. We assume your order was created correctly.

Please check the size chart on the product page to ensure you're ordering a size that will fit you perfectly.



Let us know what you're returning and why. Please let us know if you what errors in your order occurred for an exchange or store credit. You'll be responsible for the shipping charges associated with sending the return back to us.

If you're asking for an exchange, we'll send your replacement item(s) at no charge. If the item(s) you request is not available when the return is processed, we will let you know. If you're asking for store credit on a future purchase, we will process your store credit on your account for your next discounted purchase. You will only be reimbursed for the item(s) returned. The original shipping cost is non-refundable.

All returned items must be in the original condition you received them in. We do NOT accept worn or washed items. If a washed item is returned, the return will be refused.

How long does it take for my return to be processed?

Returns can take 1-2 weeks to be evaluated once we receive them. Be sure to also factor in the ship time for your return to be delivered to us. It will then be put in the line up as a priority item

What size should I order for the perfect fit?

Specify your exact measurements according to our "How to measure" instructions, and we will make sure we allow up to 6-10 inches for shrinkage and movement.
DISCLAIMER: If you receive your item and it doesn't fit because we received incorrect measurements, we will not be responsible for incorrect measurements. Make sure you are measuring correctly.. If certain parts of your body are not average, make sure you tell the designer and give the special measurements, for example, If your upper arm biceps are larger than the average person, make sure you give accurate measurements for your upper arms. Your garment is ready to wear when you receive it, but If you receive your garment and it is slightly too loose, a gentle hand or machine wash/ drip dry or machine drying the garment and you will notice a considerable amount of shrinkage. We DO NOT pre-wash/pre-shrink our fresh crisp linen fabric.

What are the Care Instructions for my Linen Garments?

100% Linen Fabric is more durable than cotton and loves water and heat, these make the fibers softer and easier to iron wrinkles. You may wash your garments in a gentle wash or regular wash for casual everyday clothing. Beaded garments should be paid special attention to. Hand wash the delicates and drip dry. regular machine washed garments can be drip dryed or machine dryed. as soon as it dries- before the dryer stops and sets wrinkles- take out your garment and hang imediately and smooth any hard wrinkles out with your clean hands.. It is ready for the ironing board. Iron on hotest setting for linen. Use a water spray mist to dampen the fibers before pressing. You may also choose to use spray starch for a crisper more smoothe look that lasts longer when dressing up. Watch around the embroidered areas not to set too much heat on the embroidered threads or they will melt as the embroidery threads are synthetic and not a natural fiber. For better protecting your embellishments, use a pressing cloth over beaded and embroidered areas while ironing your embellished garments. Wear right out of the dryer for a casual look or hard press for a crisp smooth look for dressing up. The more you wear and wash your Linen Garments the softer they will become, drape better and wrinkle less as the fibers are brand new off the Flax plant before weaving the fabric.. the fabric is stiffer at first. Here's a tip for protecting your garments from becoming tattered: Folding your tallits or other Linen items in the exact same folds are not recomended as the develope creases over years and the fibers will eventually break and become weaker in the fold creases. Enjoy!

How do exchanges work?

We basically have an even exchange policy if we are in error in the construction/specs of your order.,- store credit or even purchased amount excluding shipping and handling charges.

Refer to the return policy FAQ in customer service for the detailed Information on returns on defective products.

Tell me about your sizes and fabrics?

All our Garments are made with 100% Linen made from flax. our hand crocheted skullcaps are made for either 100% cotton or 100% linen, each product will specify what fiber the garment will be made of.. If you want something different- Contact sales for a quote..

We can create any size garment for you.. extra large sizes may require extra fees for pattern alterations and extra yardage to make it fit you.

Specify your exact measurements according to our "How to measure" instructions, and we will make sure we allow up to 6-10 inches for shrinkage and movement.
DISCLAIMER: If you receive your item and it doesn't fit because we received incorrect measurements, we will not be responsible for incorrect measurements. Make sure you are measuring correctly.. If certain parts of your body are not average, make sure you tell the designer and give the special measurements, for example, If your upper arm biceps are larger than the average person, make sure you give accurate measurements for your upper arms. Your garment is ready to wear when you receive it, but If you receive your garment and it is slightly too loose, a gentle hand or machine wash/ drip dry or machine drying the garment and you will notice a considerable amount of shrinkage. We DO NOT pre-wash/pre-shrink our fresh crisp linen fabric.



My card was not charged after placing my order. When will it be charged?

We do not take credit card info from our customers.. if we placed the order for you over the phone.. You will receive two emails, one generated from the website with order details and the other will be an invoice requesting payment for your order sent from our payment gateway. Please read the email instructions for payment via secure link.. If you did not get an email from us concerning the phone order please call us at the number listed on the website and speak to a customer service Rep and we will be happy to resend you a detailed copy of your order.

Where are these garments made?

We make all of the garments ourselves, here in the USA at Zipporah's Thimble.. That includes all of the work that goes into the hand beading, embroidery, cut-work, belts, etc. Some findings, like buttons, and some materials, Linen, are purchased form our suppliers and your special garment is created form scratch..

How do you ship and where can I track my order once it has been shipped?

All items will be shipped by US Postal Service unless requested by you and arragements have been made speciial for your order to be shipped by a different carrier.. Normally we notify you by email when your order is shipped. If you have any questions wheather your order was shipped.. please email us and we will be happy to check on your order for you.

How do I give you my custom measurements?

If you were not able to specify your measurements during placing your order, You can simple send your measuremetns by email.. please specify your order number or any other information so we can match it with your paperwork for completion. Send us these basic measurements:: Chest, Waist, Hips, Sleeve length(with arm bent, measure from back of neck to sleeve hem), garment length ( measure from top of shoulder to bottom hem), side slits length ( if applicable- for tunics)(measure from the bottom hem up-enough for your pants pockets to be accessible, inseam. refer to the "how to measure" instructions

Specify your exact measurements according to our "How to measure" instructions, and we will make sure we allow up to 6-10 inches for shrinkage and movement.
DISCLAIMER: If you receive your item and it doesn't fit because we received incorrect measurements, we will not be responsible for incorrect measurements. Make sure you are measuring correctly.. If certain parts of your body are not average, make sure you tell the designer and give the special measurements, for example, If your upper arm biceps are larger than the average person, make sure you give accurate measurements for your upper arms. Your garment is ready to wear when you receive it, but If you receive your garment and it is slightly too loose, a gentle hand or machine wash/ drip dry or machine drying the garment and you will notice a considerable amount of shrinkage. We DO NOT pre-wash/pre-shrink our fresh crisp linen fabric.

I'd like a color combination not listed on your web site. Can I order it?

Yes, Just specify on your order what color you would like your garment to be made, Some colors considered "non-standard" or may have ran out of stock at the warehouse supplier. You will be contacted for a second color choice if this occurs.

What is the difference between a Custom Order and a Specialty Order?

Everything we create is a custom order but to be more specific , a Custom Order is one of our standard garments with slight modifications or exactly the way listed on our site. For example: colors not offered via the website or made with different embroidery patterns than shown on the product page or made to specific measurements. Sometimes, but not always, these modifications could result in additional charges. A Specialty Order is a "highly" modified website garment or a designed garment made from your picture, drawing, or requests. Pricing will be determined by the style of the garment. This is a much more detailed process.. We will make every effort to make sure the garment fits you properly and that the final product is what you requested.

I need clothes for my wedding. How much lead time do you need?

We'd like for at least 3 months notice for standard orders. Special Orders need 4 months to schedule production time. The larger the order, the more time we will need. the sooner you get your order in the sooner it will be placed in the production line up. specially designed wedding garments are considered as specialty garments as described above.

How much would an alteration cost?
My Garment was made to my specs, but the garment doesn't quite fit. How much would an alteration cost?

Alterations vary-Please contact us via phone or email to discuss the alteration for a quote. We allow for shrinkage when we make your garment, so make sure you have followed all steps in allowing for shrinkage of the new linen garment.

Will you alter, embroider or tie tzitzits on a tallit/garment I already own?

Yes.. please contact us to get a pricing quote for what you need done.

If I order another item at a later date will it still match a previous item fabric?
I have a concern about the colors chosen for my garments.

Please understand that the fabrics we acquire and use over time from our bolts and supplies may come from different dye lots, thus there may be a slight variation in color. The later you wait the greater the chance the colors may not match exactly. If you want matching pieces of clothing, order them at the same time, and be sure to let us know that this is your intention.

I have another question that isn't answered here. Can you help me?

TOV! Just write us an email using the 'Contact Us' link at the bottom right of this page.
Note: By reading through the FAQ's above is the quickest way to get an answer to most questions. It may take us up to 3-6 business days for us to reply to emails during busy periods. please call us on the shop phone if it is urgent to speak to customer service concerning your order.







customer service contact and call-in orders:
903-9261378

email: reshel@outlook.com

make order payments by clicking here securely:



Please only use these buttons if you have been given a total amount for an order from a custom phone order. if you are placing an order on the web right now and want to make a payment, please use the check out button on the bottom of the shopping cart page to complete your transaction and check out.
if you have any problems or questions, please call customer service for help or to place an order by phone please call
903-926-1378

or if you are sending a mail in payment for your order please
please contact customer service for current mailing address-thank you
You may also pay securely directly through the pay pal site if you desire
click here for pay pal payments or use pay pal email: taylorlona at outlook.com



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